want to make a return? no worries! please see our guidelines below
Credited Refunds are Only Valid on:
1. Merchandise must be unworn and in the orginal packaging
2. Shipping and Handling will not be Refunded
- You have 5 days from when your package is marked as "Delivered" in your tracking to inform us on a refunded order and or item
When an item is received, your order will be reviewed for a Refund, if your order does not meet our requirements it will not be refunded and will then be sent back to you. We must receive your returned package before a credited refund is issued. Credited refunds clear between 5-10 business days once issued.
- If you recieve an order and it arrives damaged, you MUST inform us within 3 days of Arrival, any request made after this date will be denied and will then be valid only for an exchange.
IMPORTANT: gloss, llc is not responsible for any lOST OR stolen PACKAGES, WE URGE ALL OUR CUSTOMERS TO PLEASE monitor your tracking upon arrival to avoid any issues with your carrier DURING delivery. FOR ACCURATE DELIVERY UPDATES DURING TRANSIT, IT IS HIGHLY RECOMMENDED TO LINK YOUR TRACKING NOTIFCATIONS TO EITHER YOUR PHONE OR EMAIL, PLEASE REFER TO THIS LINK FOR INSTRUCTIONS TO DO SO: https://informeddelivery.usps.com/box/pages/intro/start.action
ALL INTERNATIONAL ORDERS ARE SUBJECT TO DUTIE AND OR CUSTOM FEE'S, YOU ARE RESPONSIBLE FOR PAYING ANY FEE'S FOR CUSTOM/DUTIE