Return Policy

If you're not 100% satisfied with your purchase please see the guidelines below: 

Return + Exchange Policy: 

 Credited Refunds are Only Valid on:  

1. Merchandise must be unworn and unwashed and in the orginal packaging

2. Shipping and Handling will not be Refunded

You have 15 days from when your package is marked as "Delivered" in your tracking to inform us on a refunded order and or item, after 15 days you can only be allowed an exchange and or store credit can be issued, after 30 day's of being marked "Delivered" your order will be marked as final sale and cannot be refunded and or returned. 

When an item is received, your order will be reviewed for a Refund, if your order does not meet our requirements it will not be refunded and will then be sent back to you. We must receive your returned package before a credited refund is issued, this process is reviewed and completed within 3 buisness days. 

Please Note all Credited refunds issued may take up too 48 hours and or 3 business day's to appear back into your Bank account, A follow up email when a refund is made will be notified to you via email 

Damaged claims: 

- If you recieve an order and it arrives damaged, you MUST inform us within 7 days of Arrival, any requests made after this time frame only fall into an exchange, please keep in mind your item may no longer be in stock due to inventory change and updated stock count. 

 

Please contact our sales team at info.shopgloss@gmail.com for our Return Address and or any questions regarding your order.